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The Best Backed Warranty in the Business
Pioneering the five year warranty, then taking it to the next level
Columbia was the first company to offer a five year warranty on their line of Automatic Taping Tools. The fact that Columbia are the only company manufacturing drywall tools in the world that does everything in-house from start to finish puts them on entirely different level. Columbia Taping Tools will not argue with you when you have a problem. They aren’t going to refer you to the fine print. Columbia will support you and your tools with an unprecedented level of customer service no matter what the issue. Columbia invented the five year warranty and plan to back it.
As their service agent and authorised dealer for New Zealand AllWall can confirm that Columba’s statement has never been more true. Columbia Tapering Tools has always upheld their warranty's specifications and looked after their customers.
Columbia Taping Tools warrants that:
"all products will be free from defects in material and workmanship under normal use and service for 5 years from the original date of purchase. The limited warranty does not cover the following wear parts; cutter blades, box blades and skids, corner finisher blades, cables, any and all rubber seals, gaskets, needles, O-rings, nyliner bearings, any and all springs, screens and rubber box wheels. This limited warranty does not cover damage which in the reasonable judgment of Columbia Taping Tools arises from loss, misuse, negligence, accident, corrosion or from substitution of non-Columbia parts".
Note: The limited warranty is conditioned upon the prepaid return of the equipment to Columbia Taping Tools, or an authorised Columbia warranty center. Proof of purchase date must be supplied by original owner as requested by Columbia Taping Tools if the limited warranty is to be valid. Repair of replacement will be made free of charge, and is exclusive and in lieu of any other warranties, expressed or implied. Every form of liability for direct, special or consequential damages or loss is expressly excluded and denied.
Warranty Repair Services
Columbia Taping Tools provides factory Warranty and Repair services our AllWall customers as we are part of Columia's global network of Dealers. If your tool needs repair please contact the AllWall - or from whom you made the original purchase. Specific Dealers are equipped and authorised to provide Warranty work. AllWall will advise you on this.
Upon contacting AllWall, we will fill out a Warranty and Repair Form for you. The completed Warranty and Repair Form must be included with your Warranty Return Shipment. Once Columbia Tools have processed form (24-48 hrs) ,AllWall will let you know what the next step will be.
If the tool in question is deemed warrantable we will let you know shipping instructions and take it from there.
Timeframe would depend on the repair in question.
If the item is to be replaced, a replacement will be sent (if one is available) within 24-48 hrs.
The limited warranty is conditioned upon the prepaid return of the equipment to Columbia Taping Tools through AllWall, New Zealand. Proof of purchase date must be supplied by original owner as requested by Columbia Taping Tools if the limited warranty is to be valid. Repair of replacement will be made free of charge, and is exclusive and in lieu of any other warranties, expressed or implied. Every form of liability for direct, special or consequential damages or loss is expressly excluded and denied.
Warranty Repair Shipping Locations
If you have any issues with your Columbia Tools, please contact us so that we may best direct you through the proper Warranty process:
AllWall - Columbia Tools (NZ Stockists)
90A Maleme Street
Monday – Thursday - 7:30am – 5:00pm
Friday - 7:30am – 4:30pm
Saturday & Sunday - Closed
OR call us on all wall (0800 255 925)