Delivery and Returns

Our Delivery Policy

  • Quick delivery: Depending on location we aim to have items to your door within 24-48 hours.
  • Delivery Method and Labelling: We use NZ Couriers due to their fast and professional service. NZ Couriers ensure overnight delivery, even for South Island.
  • Dispatch Notification: We will notify you by email when your order has been dispatched and tracking of orders will be available to you via this email.
  • No Signature Required: Deliveries will not require a signature unless specifically requested by you.

Returns Policy

  • We do not, as a rule, provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully, however please contact us if this is the case and we will do our best to work through a solution.
  • All tools are inspected before shipping and are packaged with the utmost care. Any damage through shipping is not a Warranty issue. This would be deemed an insurance issue through your insurance company.
  • If goods are proven faulty under Warranty, we will provide a replacement free of charge under the Consumer Guarantees Act once Columbia Tools have given authorisation.

No tolerance policy regarding fraud

  • We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the Internet.

Privacy Statement

  • Secure Details: Internet Ordering and Security is of ultimate concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone.
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to email or phone through your to us.
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.

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